A national numbering plan corresponds to a structured set of numbers making it possible to identify the endpoints of a telecommunications network and the associated services of a country.
It defines the different types of numbers in a country, their organization, structure or nomenclature and ensures that users easily recognize the services, operators and their correspondents.
He also ensures that the same number is not assigned to more than one user.
The ARTCI is going from 8 to 10 digits because the old 8-digit numbering plan has reached saturation.
It is saturated because the capacity of this plan in mobile numbers (49,000,000) does not make it possible to satisfy the mobile number needs of some operators. This situation of saturation, which we have been facing since August 2015, has also forced us to assign mobile numbers starting with the prefix “8” and “9” to operators, while these numbers were intended for other services.
The result is that ARTCI no longer has numbers to assign to operators but also the fact that subscribers have difficulty identifying the operator of the number.
The occupancy rate of operators according to the number forecasts made at the design of the current eight (8) digit plan is :
MOOV –> 55.2 %
Orange –> 100 %
MTN –> 100%.
Faced with this saturation, the ARTCI has analyzed the number needs of our users according to the evolution of the population and therefore defined a new numbering plan which has a capacity of 10 billion numbers, so as to satisfy these needs and even to provide a sufficient reserve of numbers for future technologies such as the Internet of Things. In short, the new 10-figure plan makes it possible to meet the needs of the populations over a projected period of 50 years.
This change only applies to mobile and landline numbers. The value-added service numbers 800, 900, short numbers, special numbers starting with “13” as well as emergency numbers are not affected by this change.
This new plan has come into force since January 31 at 00 O’clock.
Yes, all landline numbers are affected by this change.
It may happen that during the hours following the switchover, subscribers notice some small technical disruptions to the services. This technical operation concerns more than 50,000,000 mobile numbers.
But, the work team made up of the ARTCI and the operators are working to ensure that there are no disturbances in the network.
No, the network quality will not be affected.
The callsign for Côte d’Ivoire remains 225. It will be necessary to dial as usual, the new number of the correspondent after 225.
No, emergency services are not affected, as are social assistance services and value-added services.
The change of numbering plan does not impact the contractual provisions and the achievements of subscribers and customers of operators. The switchover is completely free for all subscribers.
For this purpose :
– Switching does not give rise to changes in subscriber profiles and changes in user technical parameters (PIN codes, PUK, Mobile Money password etc.) ;
– Switching does not lead to the loss of current benefits (call credit, data, bonus, mobile money account etc.) ;
– The switchover does not give rise to a change of SIM card.
The country code does not change, it is 225.
The operators will, as usual, make their call center available to receive the needs of subscribers.
The ARTCI, also, has within it a consumer service and another litigation service in order to best support users.
Not at all, this change will have no impact on the cost of telephone services. It is only the mobile and fixed telephone number of each subscriber who will know a modification.
As of January 31, 2021 at 00 O’clock, 8-digit numbers will no longer work.
The principle of switching is very simple.
The general principle of switching is to add a prefix in front of the old 8-digit numbers.
The ARTCI was based on so-called “characteristic” figures of operators that the population already recognizes.
So for mobile numbers, we must add :
– “07” in front of the old ORANGE numbers
– “05” in front of the MTN alumni
– “01” in front of those of MOOV
For fixed numbers, it is necessary to add :
– “27” in front of the old ORANGE numbers
– “25” in front of the MTN alumni
– “21” in front of those of MOOV.
The main impact will be the modification of the information related to the phone number.
The subscriber will therefore have to change his phone number in the applications or services where the old phone number was mentioned. He will also have to modify his phone book in order to dial the correct number.
For example, if the subscriber uses an application such as WhatsApp, it is up to him to fill in his new number and also to modify his phonebook accordingly.
The change of number will be automatic from January 31 at 00 o’clock. From this date, the subscriber will no longer be reachable on his number but only on his 10-digit number. He will also be able to reach other subscribers of national networks only on their new numbers.
No, there will be no action for the subscriber to take. It will only be necessary to restart your phone in order to take into account the new changes.
The real change will be to get used to remembering longer numbers than the old one. After a while, this habit will be ingrained in our morals.
Yes, MOOV, MTN and ORANGE.
Most directory publishers have been informed since February 2020, the official announcement of the council of ministers of this change. It will therefore be necessary to take this into account for directory editions and all other communication media where mobile and fixed telephone numbers appear.
It will be necessary to take into account the announced changes on mobile and fixed telephone numbers and edit the supports accordingly. In other words, it will be necessary to add the corresponding prefixes on the old ones.
For mobile numbers, you must add:- “07” in front of the old ORANGE numbers
– “05” in front of the MTN alumni
– “01” in front of those of MOOV
For fixed numbers, you must add:- “27” in front of the old ORANGE numbers
– “25” in front of the MTN alumni
– “21” in front of those of MOOV
When switching over, the ported numbers will have to add the prefix of their original operator in front of their old eight (08) digit numbers.
In other words, if an ORANGE number is carried by the MOOV network, it will have to add “07” in front of its old number.
It will be necessary to add the corresponding callsigns to the operator.
The switchover does not give rise to a re-identification of the number. The subscriber remains the owner of his old number and de facto of the new number.
All emergency, assistance and value-added services numbers remain unchanged.
Roaming or international roaming is a service that allows a subscriber to be able to continue using his mobile phone number from his country of origin (his SIM card) and telephone, short messaging (SMS / MMS) and data services during a stay abroad. This service usually has a higher price than that of communications made in the country of origin.
“Free roaming” is a regulated roaming service that is characterized by the elimination of any surtax and surcharge on VOICE and SMS services for any subscriber traveling in the signatory countries of the Abidjan Memorandum of Understanding. In practice, it consists for a subscriber roaming in one of the countries concerned, to benefit from cheaper communications, using his chip card of his original operator.
Yes, if they request it and comply with the terms of the Memorandum of Understanding. Benin has just joined the protocol in December 2017 and Beninese users will have to benefit from “free roaming” rates in all signatory countries.
With his local SIM card, any roaming subscriber (traveling) national of one of the signatory countries of the Abidjan protocol can benefit from “free roaming” in the countries of West Africa where “free roaming” is effective.
a. Call reception: after having consumed the first 300 free minutes for the call reception or after having exceeded the 30 calendar days on the move, the call reception becomes chargeable again according to the list price displayed by the original operator.
b. Call and SMS transmission: After having exceeded the 30 calendar days on the move, the reduced rates (the highest local rate of the country visited) for issuing calls and SMS no longer apply. The rates that then apply are the list rates displayed by the original operator
At the end of the 30 calendar days followed by a return to the country of origin, the subscriber benefits again from the advantages of “free roaming.
| Sénégal | Guinée Conakry | Togo | Burkina Faso | Mali | Bénin | Côte d’Ivoire | |
| Local call (to visited country) | 119,4 | 47,0 | 130 | 130 | 150 | 130 | 123,6 |
| International call to other country area | 390 | 344,9 | 200 | 350 | 300 | 300 | 300 |
| SMS Transmission to the visited country | 103 | 45,7 | 50 | 75 | 100 | 50 | 42 |
| SMS Transmission to other country area | 103 | 45,7 | 90 | 75 | 100 | 90 | 103 |
| Reception of call | gratuit | gratuit | gratuit | gratuit | gratuit | gratuit | gratuit |
| Reception SMS | gratuit | gratuit | gratuit | gratuit | gratuit | gratuit | gratuit |
| Conditions of recovery “free roaming” | After exhaustion of the first 300 minutes or at the end of the 30 days followed by a return to the country of origin. | ||||||
Ivory Coast, Guinea, Senegal, Mali, Burkina Faso, Togo and Benin have signed the Abidjan Memorandum of Understanding, for the implementation of “free roaming” between their respective countries.
The “free roaming” is effective between Ivory Coast and Guinea, Senegal, Mali, Togo, Burkina Faso and Benin.
VOICE and SMS services.
– Call reception: The subscriber in a roaming situation (on the move) in one of the countries where the “free roaming” is effective, benefits from 300 free minutes for the reception of calls, valid for 30 calendar days ;
– Call and SMS transmission: The subscriber in a roaming situation in one of the countries where the “free roaming” is effective, benefits in the same way as the users of this country, from the highest local rate.
Call reception at the end of the first 300 minutes of call reception, the subscriber is billed at the list rate of his original operator ;
Call and SMS transmission: the subscriber traveling in one of the signatory countries of the “free roaming” protocol, benefits from the local tariff of the country visited for 30 calendar days.
Call reception: At the end of the first 300 minutes of call reception, the roaming subscriber in one of the signatory countries of the Abidjan protocol is billed at the list rate of his original operator; the subscriber will then have to return to his country of origin again before benefiting again from the free reception of calls in “free roaming”.
Call and SMS transmission: The subscriber roaming in one of the signatory countries of the Abidjan protocol, benefits from the highest local tariff of the country visited for a maximum of 30 calendar days. The subscriber will then have to return to his country of origin before benefiting from the “free roaming” again.
The subscriber first addresses himself to his original operator; the ARTCI may be seized in the second place if the subscriber has not been able to obtain satisfaction.
The law qualifies as personal data, “any information of any kind whatsoever and regardless of its medium, including sound and image, relating to an identified or identifiable natural person directly or indirectly, by reference to an identification number or to one or more specific elements, specific to his physical, physiological, genetic, psychic, cultural, social or economic identity”.
Personal data is therefore data that makes it possible to identify an individual or data relating to an already identified person.
Example: Last name; first name; phone number; CNI number; voice, image; biometric data etc.
The purpose of a treatment is the objective pursued by the person in charge of the treatment. The data subject must know what his data will be used for. The purpose must be determined, legitimate and explicit during the collection.
The data controller must, before implementing a treatment, ask himself about the categories of data to be collected in order to be able to achieve the purposes he has set for himself.
The collection of data must not go beyond what is necessary with regard to the purpose(s) pursued.
Yes. It is possible for an organization, within a single declaration, to group together a set of treatments having identical or related purposes. For example, this may be the case of different treatments related to personnel management such as recruitment, payroll or training.
The conditions for implementing a treatment are :
– the legitimacy of the treatment;
– the loyalty and lawfulness of the treatment;
– the specific determination of the purpose of the treatment and the conditions for the reuse of the data ;
– respect for the principle of proportionality in the collection and processing of data, these must be relevant, adequate and not excessive with regard to the purposes of the collection and processing ;
– the accuracy and updating of the data which must also be complete ;
– the storage period, in a form allowing the identification of the persons concerned, proportionate to the purpose ;
– confidentiality and protection of the data processed.
The fair and lawful processing of data presupposes that the data subjects can be aware of the existence of the treatments and benefit from effective and complete information with regard to the circumstances of this treatment.
Article 21 of the personal data protection act lays down the principle of prohibiting the collection or processing of sensitive data.
This article nevertheless provides for several exceptions in the following cases, subject to the prior submission of the treatment to an authorization issued by the ARTCI :
– the processing of personal data relating to data manifestly made public by the data subject;
– the processing of genetic data or data relating to the state of health when they are necessary to safeguard the vital interests of the data subject or of another person in the event that the data subject is physically or legally unable to give his consent;
– the processing, in particular of genetic data, when they are necessary for the challenge, exercise or defense of a right in court of the person concerned;
– the processing of personal data when a judicial or criminal procedure is opened but only when the purpose of the processing of personal data is to establish the facts or to reveal the truth;
– the processing carried out within the framework of the legitimate activities of a foundation, an association or any other non-profit organization and for political, philosophical, religious, mutual or trade union purposes. However, the processing must relate only to the members of this organization or to the persons maintaining regular contacts with it, related to its purpose. Furthermore, the data must not be communicated to third parties without the consent of the data subjects.
It should therefore be considered that, unless the processing falls within one of these exceptions, any collection of sensitive data is strictly prohibited.
Yes. The data controller is obliged to take all necessary precautions, with regard to the nature of the data and the risks presented by the processing, to preserve the security of the data, and, in particular, to prevent them from being distorted, damaged, or that unauthorized third parties have access to them.
The data protection correspondent is an interlocutor specialized in the protection of personal data, both for the data controller and in the latter’s relations with the Protection Authority.
Its role consists in becoming the relay of the Protection Authority in the company. To this end, he has an advisory and monitoring role in the legality of the deployment of IT projects and can carry out audits and some mediation.
The correspondent ensures compliance with the obligations provided for by the personal data protection act for the processing for which he has been designated.
The duties of the protection correspondent consist of :
– keep the list of treatments performed up to date ;
– hold a copy of the codes and passwords for access to the files relating to the treatments carried out ;
– ensure access to these data to any data subject who requests it ;
– ensure compliance with current legislation ;
– report to the data controller, the detected violations of the legislation on the protection of personal data ;
– notify ARTCI of any violation of the legislation on the protection of personal data previously reported and uncorrected within three months of the report.
Any person who is the subject of personal data processing.
The law recognizes to the persons whose personal data are processed the following specific rights :
– the right to information ;
– the right of opposition ;
– the right of interrogation ;
– the right of access ;
– the right of rectification ;
– the right to be forgotten.
Everyone has the right to know whether or not personal data concerning them are being processed. The right to information about one’s own personal data applies to both the collection of data and their use.
The person from whom personal data concerning him are collected is informed, unless he has been informed beforehand, by the data controller, at the latest at the time of collection, regardless of the means and media used :
– the identity of the person responsible for the treatment and, if necessary, that of his duly authorized representative ;
– the purpose(s) specified for the processing for which the data are intended ;
– the categories of data concerned ;
– the recipient(s) to whom the data may be communicated ;
– the possibility of refusing to appear on the file in question ;
– the existence of a right of access to data concerning the person and a right to rectify these data ;
– the duration of data retention ;
– the possibility of any transfer of data to third countries.
The mandatory information provided by the data controller must be clearly provided.
The right of access is the right for a data subject to ask the controller whether or not personal data concerning him or her are being processed and, if so, to read this information and obtain communication.
The right of access is a discretionary right. The one who exercises it therefore does not have to justify any reason.
The storage period of personal data must not exceed what is necessary for the purpose of the processing. The personal data protection act therefore imposes a right to be forgotten.
Article 33 of the law thus provides that “the data subject has the right to obtain from the controller, the erasure of personal data concerning him or her and the cessation of the dissemination of these data, in particular with regard to personal data that the data subject had made available when he or she was a minor, or for one of the following reasons :
– the data are no longer necessary with regard to the purposes for which they were collected or processed ;
– the data subject has withdrawn the consent on which the processing is based or when the authorized storage period has expired and there is no other legal ground for the processing of the data ;
– the data subject objects to the processing of personal data concerning him/ her when there are no legal grounds for such processing ;
– the data processing does not comply with the provisions of the law ;
– for any other legitimate reason”.
The law provides for additional obligations towards data controllers in that they must, when they have made the data public, take all reasonable measures, including technical measures, with a view to informing third parties who process said data that a data subject has requested their erasure.
The erasure of the data must be done without delay by the data controller. To do this, the latter must put in place appropriate mechanisms ensuring compliance with the right to be digitally forgotten and to the erasure of personal data, unless the controller regularly examines the need to retain this data.
The ARTCI, in its mission as Authority for the protection of personal data, adopts measures and guidelines making it possible in particular to specify the conditions for the deletion of links to the data to be deleted, copies or reproductions of them existing on electronic communication services accessible to the public.
However, the law provides for exceptions to the application of the right to be forgotten when the storage of personal data is necessary :
– either to the exercise of the right to freedom of expression ;
– either for reasons of general interest in the field of public health, in accordance with the law ;
– or compliance with a legal obligation to store personal data provided for by current legislation to which the data controller is subject.
Any natural person, justifying his identity, may require the controller to correct, complete, update, lock or delete personal data concerning him, which are inaccurate, incomplete, equivocal, outdated, or whose collection, use, communication or storage is prohibited.
Any natural person has the right to object, for legitimate reasons, to personal data concerning him being processed. In addition, she has the right to object, free of charge, to the data concerning her being used by the data controller for prospecting purposes, in particular commercial. Likewise, the data subject may object to the communication or use of his personal data by a third party or on behalf of a third party. It must have been previously informed by the data controller of this communication or use by a third party before the first communication of the data to the latter. There are therefore 3 types of opposition: – opposition for legitimate reasons; – opposition to prospecting, without having to justify themselves; – opposition to the communication or use of your data to / by third parties.
Sensitive data are those that reveal, directly or indirectly, racial or ethnic origins, political, philosophical or religious opinions or trade union membership of people or are related to their health or sexual life.
Constitutes a processing of personal data, any operation of: collection, registration, organization, conservation, modification, extraction, consultation, use, communication, reconciliation, interconnection, etc.
Biometrics covers all the processes tending to identify an individual from the measurement of one or more of his physical, physiological or behavioral characteristics: DNA, retina, iris, fingerprint, facial recognition, the geometry of the contour of the hand, voice, handwriting. All processing involving biometric data must be subject to prior authorization from ARTCI, the Protection Authority designated by law.
It is a natural person (a doctor, a merchant, etc.) or a legal entity, public or private, (a company, an administration, a hospital establishment, etc.) or any other organization or association (trade union, federation, etc.) who, alone or jointly with others, makes the decision to process personal data and determines its purposes.
A data controller is therefore characterized by his autonomy in the implementation and management of a treatment. It is he who decides whether to create or delete the treatment. He must therefore ensure compliance with all obligations imposed by law. It is on the data controller that the obligations provided for by law weigh down.
No. When the purpose changes, it is necessary to return to the Protection Authority to make a declaration or obtain authorization as appropriate.
Constitutes a personal data file, any structured set of data accessible according to determined criteria, whether this set is centralized, decentralized or distributed functionally or geographically making it possible to identify a specific person.
Constitutes a personal data file, any structured set of data accessible according to determined criteria, whether this set is centralized, decentralized or distributed functionally or geographically making it possible to identify a specific person.
Yes. The data controller is obliged to inform ARTCI of any changes affecting the information contained in the declaration or authorization request.
The data controller may decide to delegate all or part of the processing activities to an external organization.
The processor is therefore, on the one hand, a natural or legal person separate from the controller and, on the other hand, a natural or legal person who processes personal data on behalf of the controller, without the possibility of doing any processing whatsoever that the controller has not previously expressly authorized.
The task of the subcontractor is to perform tasks on the instructions and under the responsibility of the data controller, exporter of the data.
In the event of recourse to a subcontractor, the data controller must choose a subcontractor who provides sufficient guarantees with regard to the technical and organizational security measures relating to the processing operations to be carried out.
In addition to respecting the principles attached to the lawfulness of the collection of personal data, the data controller is obliged to grant the request for access, rectification, opposition, deletion and erasure of the data formulated by the data subjects and this under the conditions provided for by law.
Security obligations
The data controller is obliged to take all precautions with regard to the data, in particular to ensure their security, and to prevent them from being distorted, damaged, or that third parties have access to them.
Information of persons whose personal data are being processed
The data controller is obliged to provide the person whose data is being processed, at the latest, when collecting various information such as his identity, the categories of data concerned, the purposes of the processing, the recipients, the possibility of refusing to appear on the file, the existence of a right of access, the duration of storage of the data, the possibility of any transfer of data to a third country.
Response to requests from persons whose personal data are being processed
The data controller is obliged to provide the data subjects with :
– information allowing to know and contest a treatment;
– confirmation that personal data concerning them are being processed or not ;
– the communication of personal data concerning them and the indication of their origin ;
– information on the purpose of the treatment ;
– information relating to the categories of data and recipients of these.
Technical obligation
The data controller is obliged to take all necessary measures to ensure that the personal data processed can be used regardless of the technical support used.
In addition to respecting the principles attached to the lawfulness of the collection of personal data, the data controller is obliged to grant the request for access, rectification, opposition, deletion and erasure of the data formulated by the data subjects and this under the conditions provided for by law.
Security obligations
The data controller is obliged to take all precautions with regard to the data, in particular to ensure their security, and to prevent them from being distorted, damaged, or that third parties have access to them.
Information of persons whose personal data are being processed
The data controller is obliged to provide the person whose data is being processed, at the latest, when collecting various information such as his identity, the categories of data concerned, the purposes of the processing, the recipients, the possibility of refusing to appear on the file, the existence of a right of access, the duration of storage of the data, the possibility of any transfer of data to a third country.
Response to requests from persons whose personal data are being processed
The data controller is obliged to provide the data subjects with :
– information allowing to know and contest a treatment;
– confirmation that personal data concerning them are being processed or not ;
– the communication of personal data concerning them and the indication of their origin ;
– information on the purpose of the treatment ;
– information relating to the categories of data and recipients of these.
Technical obligation
The data controller is obliged to take all necessary measures to ensure that the personal data processed can be used regardless of the technical support used.
No. The correspondent for the protection of personal data cannot be subject to any sanction or opposition from the data controller due to the fulfillment of his missions.
The correspondent for the protection of personal data is appointed by the person responsible for the implementation of personal data processing.
This designation is notified to the ARTCI.
Yes and no. With regard to correspondents for the protection of personal data, natural persons, the ARTCI decides on the appointment of the correspondent within thirty days. The ARTCI may then object or not to the appointment of the correspondent.
On the other hand, the designated legal entities corresponding to the protection of personal data must be approved by the ARTCI.
The portability of a mobile number is the operation that consists of changing the operator while keeping its mobile phone number. In accordance with the national numbering plan, the prefixes of the numbers make it possible to distinguish the operators. For example, blocks of numbers starting with 07 are assigned to Orange, those starting with 05 to MTN and those starting with 01 to MOOV. However, with the implementation of number portability :
• a customer with a type number 07 xx xx xx can become a MOOV or MTN customer. Same for all the prefixes identifying ORANGE subscribers ;
• a customer with a type number 05 xx xx xx can become a customer of ORANGE or MOOV. Same for all the prefixes identifying MTN subscribers ;
• a customer with a type number 01 xx xx xx can become a customer of MTN or ORANGE. Same for all the prefixes identifying MOOV subscribers
NB: In Côte d’Ivoire, portability is implemented only for mobile phone numbers.
Only prepaid or post-paid mobile phone numbers can benefit from the portability service. To be eligible for the portability service, a mobile phone number must:• Be Identified in accordance with the regulations in force ;
• Have been active for more than sixty (60) calendar days ;
• Not have been worn during the sixty (60) calendar days preceding the current request ;
• Must not be the subject of disputes relating to unpaid amounts with the operator from which you are separating; NB: When the customer is bound to the operator by an explicit subscription contract, non-compliance with the termination clauses could constitute a reason for rejecting a porting request.
No. The decision N ° 2016-145 of the ARTCI relating to the implementation of the portability of mobile telephony numbers in Côte d’Ivoire only authorizes the implementation of the portability of mobile telephony numbers.
When you want to have your number ported :
a) you must ensure that you are eligible for this service, that is :
* be identified in accordance with the regulations in force ;
• have been active for more than sixty (60) days ;
• Not have been worn during the sixty (60) days preceding the current request ;
• Do not have disputes relating to unpaid bills with the operator from which the customer separates ;
b) you go to the operator of which you wish to become a customer, with the document that was used when you identified yourself with the operator you wish to leave and you fill out a porting request form.
c) the operation will start immediately and if you are eligible, your new operator will send you a new SIM card bearing the number you wish to port ;
d) the operator from whom you are separating deactivates your line and your new operator activates the SIM card that he has assigned to you.
NB: If your phone is “Simlocked”, that is to say contains a lock authorizing it to work only with a given operator, consider “unlocking” it (operation which consists in removing the lock) by making the request to the operator you are about to leave. This service, depending on the conditions of purchase or acquisition of the phone, may be charged.
When the requesting subscriber is eligible, the regulatory deadline for porting is twenty-four (24) hours. In practice, with the automated platform set up by ARTCI and the operators, the process is much shorter and porting can be carried out in less than an hour.
The maximum period of inactivity of a number wishing to be ported is one (1) hour. Indeed, once the number has been deactivated by the operator from which the subscriber separates, the new operator has a period of one hour to activate the line of the ported customer. In practice, these delays are of the order of one minute.
No, in accordance with Decision N° 2016-218 of the ARTCI Regulatory Council laying down Guidelines for the implementation of mobile number portability in Côte d’Ivoire, all operators are required to provide subscribers who have had their numbers ported the same services as other subscribers, under the same conditions and at the same rates.
When the eligibility criteria are met, a subscriber can be taken to the operator of his choice as many times as he wishes. The eligibility criteria are as follows :
* be identified in accordance with the regulations in force ;
• have been active for more than sixty (60) days ;
• Not have been worn during the sixty (60) days preceding the current request ;
• Do not have disputes relating to unpaid bills with the operator from which the customer separates.
No. When the porting is carried out, the subscriber loses the advantages and services to which he had subscribed with his former operator. This includes credit, free SMS, voice and data bonuses, favorite numbers, personalized messaging, numbers saved on the SIM card and not in the phone’s memory. In doing so, the subscriber who is ported receives a new SIM card from his new operator. However, the mobile money account associated with the number remains active. The subscriber will be able to carry out the technically possible operations under the same conditions as the unworn subscribers.
The mobile money account associated with the number remains active. The subscriber will be able to carry out the technically possible operations under the same conditions as the unworn subscribers.
No. A ported subscriber can return to his Original operator or be ported again to another operator provided that he meets the eligibility criteria for the portability service: • be Identified in accordance with the regulations in force; • be active for more than sixty (60) days; • Not have been ported during the sixty (60) days preceding the current request; • Not have disputes relating to unpaid bills with the operator from which the customer separates; The subscriber who has been ported at least once immediately meets the first two criteria.
No. Portability is free. However, during the operation, the subscriber who is ported must acquire a SIM card from his new operator. The latter may require a fixed amount from the subscriber for the acquisition of this SIM card.
In the event of a dispute arising following a porting request, the subscriber may refer the matter to ARTCI :
– By sending his complaint to the following address: consommateurs@artci.ci ;
– Or by visiting the consumer service at the ARTCI premises.
Yes. To have a fleet numbered, the fleet manager or his representative must go to the agency with the documents used for his identification. During the operation, only the numbers that meet the eligibility criteria will actually be worn. However, in accordance with the Identification Decree, each fleet number that has been ported will only be active when its user is identified.
Operators in accordance with the guidelines on portability are required to implement mechanisms to explicitly distinguish the network from the called number. It can be a succinct message sent before the establishment of the communication, a beep.