DISPUTES

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The timeliness of ARTCI

When ARTCI is sized on the basis of the Article 111 of the Ordinance No. 2012-293 dated March 21, 2012 on Telecommunications / ICT, ARTCI shall make a decision within maximum three (3) months. However, this period may be extended to six (6) months when it is necessary to conduct complementary investigations and expertise..

Procedure :
Once the referral is complete, the Regulatory Board shall appoint a rapporteur and a deputy rapporteur. The rapporteurs are taken from the staff of ARTCI, on proposal of the Managing Director . 

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Self referral of ARTCI

Pursuant to Article 18 of the Decree No. 2012-934 dated September 19, 2012 on the organization and functioning of the Telecommunications/ICT Regulatory Body of Côte d'Ivoire,

The initiative of self-referral of the Regulatory Board shall be taken by the Chairman.

The self referral and attached documents are deposited to the head office of the the Regulatory Board of ARTCI upon issuance of a receipt, in as many copies as there are parties concerned plus eleven (11) copies.

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REARTCI

The 104 of the Ordinance No. 2012-293 dated March 21, 2012 on Telecommunication / ICT provides that ARTCI, knows_ in the first instance_about  any dispute that may arise in the Telecommunications / ICTindustry.

It involves therefore, that in accordance with the Article 109 of the Ordinance No. 2012-293 dated March 21, 2012 on Telecommunication / ICT_ any natural or legal person may refer to the Telecommunications / ICT Regulatory Board in the effect of seeking compensation for harm suffered, changing conditions of supply of a service, or any further claims arising in the context of the activities of Telecommunications / ICT

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Procedure related to the prior approval to process personal data

Pursuant to Articles 7 to 11 of Law No. 2013-450 of 19 June 2013 on the protection of personal data, the applications for processing of personal data falling under the system of prior approval are made to ARTCI.
The applications for prior notifications of processing of personal data and attached documents are addressed to the Chairman of the regulation Board of ARTCI by email, post or by any other means upon acknowledgement of receipt. ARTCI issues a receipt in response to the notification, if appropriate electronically. The applicant may implement the processing upon receipt of its receipt. The notification does not relieve the holder from any of his responsibilities to third parties.

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